Privacy Policy

Last Updated: August 17, 2025

1. Introduction

Welcome! This Privacy Policy explains how Soul AI LLC ("we," "us," or "our") collects, uses, and shares information when you use Creator AI, including our website and web application (the "App" or "Service").

Your privacy is important to us. This policy outlines our practices and your rights concerning your information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide Directly

When you register for Creator AI, we collect information that you voluntarily provide, including:

• Account Information: Name, email address, profile photo (via Google or Apple Sign-In)
• Content Creation Data: Text prompts you enter for AI content generation
• Social Media Connections: Authorization tokens for X (Twitter) and YouTube accounts for publishing
• Usage Preferences: Content type preferences and generation settings
• Communications: Messages you send us through contact forms or support

Information Processed via Third Parties

AI Content Generation APIs: To provide our core AI content creation functionality, your text prompts are sent to our third-party AI service providers:

• OpenAI API: Your prompts are sent to OpenAI for image generation using GPT/DALL-E. According to OpenAI's current usage policies, data submitted via their API is not used to train their models unless explicitly opted into.
• Google Veo3 API: Your prompts are sent to Google for AI video generation. This processing is governed by Google's data usage policies.

Social Media Publishing: When you choose to publish content, we use your authorized social media accounts:

• X (Twitter) API: For publishing posts and images to your X account
• YouTube API: For uploading videos to your YouTube channel

Authentication (Firebase): We use Firebase Authentication for secure login via Google and Apple Sign-In. Firebase processes your authentication credentials according to Google's privacy policies.

Information We Collect Automatically

When you visit our website or use our App, we may automatically collect:

• Usage Data: Pages visited, features used, content generation frequency, publishing activity
• Device Information: Browser type, operating system, screen resolution, device type
• Location Data: General geographic location based on IP address
• IP Address: For security, diagnostics, and basic analytics
• Usage Limits: Tracking of your content generation usage against beta limits
• Error Reports: Anonymized data about app errors for debugging and improvements

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Provide Our Service: Generate AI content from your prompts and publish to your social media accounts
• AI Content Generation: Send your prompts to AI APIs (OpenAI, Google Veo3) to create images and videos
• Social Media Publishing: Post generated content to your authorized X and YouTube accounts
• Usage Tracking: Monitor your usage against beta testing limits and prevent abuse
• Improve Our Platform: Analyze usage patterns to enhance user experience and develop new features
• Communicate With You: Send service updates, respond to inquiries, provide customer support
• Security and Fraud Prevention: Monitor for suspicious activity and protect against abuse
• Legal Compliance: Meet legal obligations and protect against fraud or misuse

Legal Basis for Processing (GDPR)

• Processing your account information is based on the Performance of a Contract
• Processing your prompts via AI APIs is based on the Performance of a Contract
• Processing technical data for functionality, security, and improvement is based on our Legitimate Interest
• Marketing communications are based on your Consent (where required)

4. Information Sharing and Disclosure

We may share your information only in these limited circumstances:

• AI Service Providers: Your prompts are sent to OpenAI and Google Veo3 APIs for content generation. Their handling of this data is governed by their respective policies.
• Social Media Platforms: When you authorize publishing, content is sent to X (Twitter) and YouTube APIs according to their terms.
• Firebase/Google: For authentication and data storage services as described above.
• Service Providers: Trusted third parties who help us operate our service (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information for a specific purpose

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• API Security: Secure transmission of data to third-party AI services
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Hosting with reputable providers with strong security practices

6. AI-Generated Content and Privacy

Content Generation Privacy:

• Your prompts are sent to AI services (OpenAI, Google) for processing
• Generated images and videos are temporarily stored for delivery to you
• You retain ownership of your prompts and generated content
• We do not use your prompts or generated content to train our own AI models
• Third-party AI providers have their own data handling policies

7. Your Privacy Rights

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Revoke Social Media Access: Disconnect your X and YouTube accounts at any time
• Opt-Out: Unsubscribe from marketing communications
• Object (GDPR): Object to processing based on legitimate interests
• Restrict Processing (GDPR): Request restriction of processing under certain conditions

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Generated Content: Temporarily stored during generation and delivery, then deleted
• Usage Data: Aggregated usage statistics retained for service improvement
• Support Communications: Retained for customer service purposes

Upon account deletion, we will delete your personal information within a reasonable timeframe, subject to backup retention cycles and legal requirements.

9. Third-Party Services and APIs

Creator AI integrates with several third-party services, each with their own privacy policies:

• OpenAI: Image generation services - governed by OpenAI's Privacy Policy
• Google (Veo3, Firebase): Video generation and authentication - governed by Google's Privacy Policy
• X (Twitter): Social media publishing - governed by X's Privacy Policy
• YouTube: Video publishing - governed by YouTube's Privacy Policy

We encourage you to review the privacy policies of these services before using our platform.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy. Third-party AI services and social media platforms may also process your data internationally according to their own policies.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending you an email notification (for material changes)
• Updating the "Last Updated" date at the top of this policy

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing your data as outlined above
• Right to object to certain types of processing
• Right to restrict processing in certain circumstances
• Right to lodge a complaint with your local data protection authority

14. Limitation of Liability

PRIVACY LIABILITY LIMITATION: SOUL AI LLC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR HARM ARISING FROM:

• Unauthorized access to or disclosure of personal information
• Data breaches or security incidents
• Loss or corruption of user data
• Third-party AI service data processing or storage
• Social media platform data handling
• AI-generated content privacy implications
• Compliance with privacy laws or regulations

MAXIMUM LIABILITY: NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SOUL AI LLC'S LIABILITY TO YOU FOR ANY PRIVACY-RELATED CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

15. Contact Information